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Subject: Re: [worldcruising] auto pilot
From: Arthur Plottier (arthurplottier@XXX.XXX)
Date: Fri Jan 19 2001 - 17:25:30 EST
Hi Robert,
I have heard the same comments about service from this company in the east
coast of Australia.
I have done my research based in which brand of electronics are using the
offshore professional fisherman in this neck of the woods and the result is
the Simrad equipment, the Australian made auto pilots and the JRC radars
(from which Raytheon are based from, as I have been told)
I think that this Group is a good starting point to mention the names of the
companies that are giving excellent backup support regardless where you are.
This will complement very well the work done by the members of the SSCA.
Cheers
Arthur
>From: "Robert Knight" <rcknight@XXX.XXX>
>Reply-To: worldcruising@XXX.XXX
>To: <worldcruising@XXX.XXX>
>Subject: [worldcruising] auto pilot
>Date: Fri, 19 Jan 2001 09:37:42 -0600
>
>I've been reading about tiller autopilots in this group and just couldn't
>let it pass without throwing in my experiences within Raytheon.
>I have owned two 800 models(the first got lost in a storm, but that is
>another story). Admittedly, they are smaller than the ones that have been
>mentioned but the service difficulties will carry over to all of their
>products.
>Before Raytheon, Autohelm gave good service. I had a pulley, in the drive
>system, break. It had broken, mainly because it was plastic and worth
>about .50. They just mailed me one, no questions asked and at no charge.
>On the second unit, (it's now Raytheon),it began to wander 10 to 15 degrees
>either side of the course. I sent it to them and they sent it back, saying
>it was uneconomically repairable, and that I should by another. Said
>something about because it was a couple of years old, the motor was slowing
>down. Huh? When it got back it became obvious that they had not even
>opened it up. I heard a rattle that I hadn't noticed before and when I
>opened it up to investigate, I discovered that a lead counterweight had
>fallen off of the fluxgate compass. I reattached and it functioned
>perfectly, until the pulley broke. Raytheon doesn't sell the pulley
>anymore unless you buy a new motor for 60 bucks!
>I made one from brass and it works great, but for some reason, I just can't
>bring myself to buy any more Ratheon products.
>Sorry if this was too long winded, but I get carried away, every time I
>talk about it. Now I'm pissed.
>Robert Knight
>
>
>[Non-text portions of this message have been removed]
>
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