Next message: Ron Rogers: "Re: T&T: Kudos to Defender"
Happy 4th of July to all of you!
We hear so much lately of poor service and bad experiences that I wanted to
pass this "good story" along. I purchased a name brand RIB-tender this past
week from Defender, which arrived this past Friday morning. When it arrived
I was disappointed at some of the workmanship (leaks & splitting seams) and
other items that were not as advertised on the manufactures web page. After
calling Defender and talking with them about my issues they requested I send
them an email listing my complaints along with photos. I followed through
with Defender's request and within a few hours Defender had contacted me and
let me know that I would be getting credit back for the cost of the tender and
shipping costs. I was happy to hear this as Defender's normal policy is that
they don't take back inflatable's. Then, late on Friday afternoon, my phone
rings and it's the owner of Defender just calling to make sure that I had
been taken care of by his company! We had a great conversation and he even went
so far as to send me information & photos of another tender I was
considering. I have always known that Defender has some, if not the best pricing out
there for those of us with floating homes. Now I know that Defender has
wonderful customer service and an owner who really does care about his customers
and their issues & concerns. Thanks Defender!
Not affiliated in any way, just a satisfied consumer!
Brenda & Todd Lanning
M/V Life's2Short
Check out our blog @
_http://btlifes2short.blogspot.com_ (http://btlifes2short.blogspot.com/)
************************************** See what's free at http://www.aol.com.
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