Next message: Ken Tischler: "Re: T&T: Apex Inflatables NO Customer Service"
Hi Dan,
As the company I own does a lot of shipping all over this country, I can
inform you that goods damaged in shipment is the responsibility of the
shipping company. I'm not surprised by your results, only by your rant and
inability to fix blame where it belongs. Try a differant approach and it may
bring you better results. YMMV
Cheers,
Dick
Dick Schroder
Gulfstar 43 trawler PanHandler
Admirals Anchor Jeffersonville IN
> -----Original Message-----
> From:
> [mailto:]On Behalf Of
> Dan Lanier
> Sent: Friday, July 15, 2005 1:30 PM
> To: Trawlers and Trawlering Email Forum
> Cc: Alicia Bannister
> Subject: T&T: Apex Inflatables NO Customer Service
>
>
> I just had a horrific experience with Apex Inflatables out of
> Annapolis
> Maryland. This is supposed to be their official location in the US
> according to the Apex website. We ordered seats for our 10ft Apex
> inflatable. The seats arrived damaged. The rear seat had the
> corner cracked
> and very damaged beyond use. The packages seemed undamaged,
> but the packing
> was grossly inadequate. The forward seat was damaged but
> acceptable. When I
> called to inform them of the damaged seat the reply was "It
> was fine when
> it left here". All my attempts to contact Apex for an ethical
> resolution to
> this problem were met with a completely indifferent, rude
> attitude, and an
> overt accusation that I must have caused the damage. It was
> like pulling
> teeth to get them to take the seat back and pay for the
> shipping, but they
> stuck me with a 25% restocking fee. When I asked them to explain why a
> restocking fee was being charged for damaged goods that is not being
> returned to inventory (or maybe it was......) they would not
> reply. There
> is some evidence to suggest that these could have been used
> seats, cleaned
> up for resale. An apparent previous owner's name seems to be visible
> through the fresh coat of paint. We took pics of all this
> before returning
> the very damaged seat.
>
> In the last 30 to 40 years, this is the worst of the worst relative to
> customer service that I have experienced. It took me totally
> off guard.
> These people were rude, accusatory, totally uncaring about an
> incident that
> happened to THEIR customer. It was like going back to the
> dark ages of NO
> customer service. I have since disputed the restocking fee
> with my credit
> card company. Buyers BEWARE about doing business with this
> company. I am
> looking for ways to contact actual Apex executives to get
> their take on
> this event I solicit any help from forum members in this
> effort. I have
> drawn a blank so far short of contacting the Costa Rica
> location listed on
> their website. Believe me when I say, you don't want to do
> business with
> this outfit.
>
>
> Dan Lanier
> Gulfstar 43 Danali Star
> Melbourne, Florida
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