Next message: Rick Quarles: "TWL: Re: Chart Kits3"
Since there have been a number of recent comments regarding Raymarine
service, I want to give my two cents regarding the Raymarine sevice
department. I have had two occasions to call them in the last 12 months
and both times I got a knowledgable tech who spent the time necessary to
understand and solve my problems (one autopilot related and one seatalk
connection related). Also, I had problems with an older pathfinder
radar not working properly with the new C-MAP cartridges and they
advised sending it in for an upgrade. As I was heading to Maine by car,
I dropped it off in Nashua expecting to have it shipped back later. The
tech came out and said if I could wait an hour, they'd do it right then.
They not only upgraded it, but ran a full system test on it and cleaned
it. No charge. So, like in all things, your experience may be
different, but some of their staff, at least, are really trying. I have
found when I call tech support for computers or my Verizon DSL service,
that if I don't like the answer (or non answer), if I call back later
till I get a different tech, it sometimes helps. Maybe those who don't
get a good answer from Raymarine could try that.
J. Balsley
Monk 36 MR APPLEGATE
_______________________________________________
http://lists.samurai.com/mailman/listinfo/trawler-world-list
To Unsubscribe send email to
Include the word "Unsubscribe" (and nothing else) in the subject or body of the message.
