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From: Jim Donohue (no email)
Date: Tue Jul 01 2003 - 00:52:27 EDT
Ray - Remember I worked in a company that actually cared...I know a how lot
about life cycle costs. I also worked on the same product families after
the battle with the Japanese was joined. Anybody who tells you our friends
win by life cycle costs simply does not understand.
There are a number of known and provable steps that will significantly lower
the present value of life cycle costs. There is close to nobody (maybe the
aircraft folk) that actually implements them.
Simply minimizing warranty failures will likely have tails that run to two
or three times the warrantee period. So minimizing warrantee may well give
a pretty good outcome for a while.
Note that one of the clever things the Japanese did was use very reliable
component with known and projectible wear out failures. And in general
these failures were irrepairable. So 3.5 years out give or take a year your
very reliable copier died. You loved their reliablity so of course you
bought a new one.
Three sigma, six sigma, ISO and on and on and on. Management Pablum. Magic
bullet solutions. GE has it down you say...ever look at who brings up the
bottom of reliability in the appliance industry?
Interestingly I had some significant dealings on quality issues with some GE
units. Some of the best quality and reliability efforts I know of...other
places in GE...utterly hopeless. How long they been running six sigma
now...20 years? Going to pay off soon.
Forgive my intransigence. This stuff is relatively straightforward. But
until we are actually willing to sell product on life cycle costs we are not
going to build past the bean counter cutoffs.
Jim
> -----Original Message-----
> From:
> [mailto:]On Behalf Of m/v
> MOJO
> Sent: Tuesday, July 01, 2003 6:19 AM
> To: TWL
> Subject: TWL: re: equipment reliability
>
>
>
> Ranting and Raving!
>
> Ray
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