Next message: Dave Benjamin: "RE: lv-ab: Bandersnatch's Batteries"
Sandra,
Today was a momentuous day in the ongoing windlass saga. A big box showed up
containing a shiny new motor with 12 volt brake. All they were supposed to
supply was a brake and some spare brushes so this new motor takes away some
of the bitterness towards SL.
Your technical contact, Brook, is actually the service manager at SL. When
Joe Carter was ignoring my calls for weeks at a time I left a couple of
messages on Brooks voicemail. He ignored me too. If I need to reach them
again maybe I can have you place the call for me. I don't want this to be
interpreted as sexist but I think females may get better response from these
service guys.
Regards,
Dave Benjamin
Aboard S/V Entropy
A Freedom 39 catrigged ketch
Grand Marina, Alameda, CA
http://www.optimalsolutions.com/sailinks.html
>
> Dear Dave,
> I have a 18 year old SL windlass that has worked flawlessly (other than
> replacing the solinoid) for 18 years. As it has started leaking
> oil on the
> deck and is obviously aged I took a good opportunity when I saw it.
>
> I purchased a new SL windlass following the Dania fleamarket - got it for
> considerably less than half their regular price. Their technical support
> added a rope clutch to it as part of the deal. My techncial contact there
> is Brook at (941) 753-7533.
>
> Anyway, try him and see if your luck at support doesn't get
> better. He has
> been exceptionally helpful with me.
>
> Good luck
> Sandra
>
> __________________________________________________________________
> _________
> || The Live-Aboard List : send a "subscribe" or "unsubscribe"
> request ||
> || in body of message to:
> ||
>
>
___________________________________________________________________________
|| The Live-Aboard List : send a "subscribe" or "unsubscribe" request ||
|| in body of message to: ||
