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From: Jim Watson (no email)
Date: Tue Aug 03 1999 - 16:03:10 EDT
Jim, you aren't the only one. I also tried to contact them to see if there
were parts available for my Barient #28's. No response, ever. I even tried
a follow-up email with the original note attached. I guess if your the only
game in town you don't have to try very hard.
TTFN, Jim Watson
----- Original Message -----
From: Jim Isbell <>
To: <>
Sent: Tuesday, August 03, 1999 13:34
Subject: RE: lv-ab: Australian Winch Co.
At 11:37 AM 8/3/99 -0400, you wrote:
>displeasure. The frustrating part was that although I was having difficulty
>to get them to respond, they were at the same time trying VERY HARD to do
>their best to assist me. The problem seems to be that they get so much
email
>that they just do not have time to respond in the timeframes that people
>such as me
This may be the case with your order, but they ignored my email forever. I
tried several times to place an order for pawls and springs for my Bariant
26s and after the initial contact when they said they had them in stock
they never again responded to me. After a month I found what I wanted at
West Marine and gave up on Australian Winch Co. That was at least 6 months
ago and they still have not responded to the several posts I sent. I
suggest that you got a response only after your complaint to the list. I
never complained (just went elsewhere) and never got a response.
Cheers
Jim Isbell
http://members.tripod.com/~Jim_Isbell/
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