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From: Norm of Bandersnatch (no email)
Date: Wed Jul 25 2007 - 12:59:26 EDT
I did contact Village Marine. They declined to reverse their charge.
"Insisting" had no effect.
They had my Visa number from previous purchases from them for RO supplies.
I may try the path you suggest. The Village Marine people are thieves.
They have resisted all efforts in the past to get them to honor their word,
and I doubt very much that they have changed their stripes.
Thank you for your help.
Norm
S/V Bandersnatch
Lying Gloucester Mass
> [Original Message]
> From: Kris Coward <>
> To: Norm of Bandersnatch <>
> Cc: Merrill Ballantyne <>; Sea Quell crew.
<>; A LiveAboardList
<>
> Date: 7/25/2007 12:04:46 PM
> Subject: Re: lv-ab: Village Marine Tech larceny (was 80% rule)
>
> On Wed, Jul 25, 2007 at 10:32:49AM -0400, Norm of Bandersnatch wrote:
> >
> > I completely agree.
> >
> > My Village Marine Tech RO watermaker had a "Lifetime Guarantee" on the
> > titanium high pressure pump. Some idiot at the company used a brass
plug
> > to close an unused high pressure port in the pump head. This, in time,
> > destroyed the 316 check valve parts in the pump head. Upon returning
the
> > pump head to Village Marine Tech they sent me a new (looked rebuilt to
me)
> > pumphead but then charged my Schwab Visa account $350. I complained to
> > Schwab and sent a letter explaining the situation and they removed the
$350
> > charge, but later allowed it. I called Schwab several times but the
> > account reps declined to return my calls.
>
> I think you have to call Village Marine Tech about the charge on your
> card. If they were billing you for what you expected to be warranty
> service, then they should have informed you that the work they billed
> you for was not covered by the warranty before billing you for it.
>
> What on earth were they doing with your credit card number anyway? If it
> was warranty work, they shouldn't have needed it (and when they asked
> for it would have been a good time to insist that you expected not to
> have to pay for the repair, owing to their "Lifetime Guarantee").
>
> You mgith still eb able to get your money back, but you've got to go
> after Village Marine Tech rather than Schwab.
>
> > Later I also discovered, when they began to leak, that the "316
stainless
> > fittings" used in the high pressure seawater circuit were actually
nickle
> > plated brass. It cost me a further $300 to correct that additional
larceny.
>
> Ok, so it sounds like these guys are doing a pile of false advertising
> on both the construction of their equipment, and their warranty claims.
> File a complaint with the Federal Trade Commission, using the form at
>
> https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
>
> Upon filing, your complaint should get a case number or some such.
>
> After you've filed your complaint, call up Village Marine Tech, describe
> the complaint you've filed, state that you've filed a complaint (citing
> the case number you received), and ask for your $650 back (in that
> order). You may find yourself quite surprised at just how cooperative
> they suddenly decide to be.
>
> Cheers,
> Kris
>
> --
> Kris Coward http://unripe.melon.org/
> GPG Fingerprint: 2BF3 957D 310A FEEC 4733 830E 21A4 05C7 1FEB 12B3
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