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From: Kris Coward (no email)
Date: Wed Jul 25 2007 - 12:04:43 EDT
On Wed, Jul 25, 2007 at 10:32:49AM -0400, Norm of Bandersnatch wrote:
>
> I completely agree.
>
> My Village Marine Tech RO watermaker had a "Lifetime Guarantee" on the
> titanium high pressure pump. Some idiot at the company used a brass plug
> to close an unused high pressure port in the pump head. This, in time,
> destroyed the 316 check valve parts in the pump head. Upon returning the
> pump head to Village Marine Tech they sent me a new (looked rebuilt to me)
> pumphead but then charged my Schwab Visa account $350. I complained to
> Schwab and sent a letter explaining the situation and they removed the $350
> charge, but later allowed it. I called Schwab several times but the
> account reps declined to return my calls.
I think you have to call Village Marine Tech about the charge on your
card. If they were billing you for what you expected to be warranty
service, then they should have informed you that the work they billed
you for was not covered by the warranty before billing you for it.
What on earth were they doing with your credit card number anyway? If it
was warranty work, they shouldn't have needed it (and when they asked
for it would have been a good time to insist that you expected not to
have to pay for the repair, owing to their "Lifetime Guarantee").
You mgith still eb able to get your money back, but you've got to go
after Village Marine Tech rather than Schwab.
> Later I also discovered, when they began to leak, that the "316 stainless
> fittings" used in the high pressure seawater circuit were actually nickle
> plated brass. It cost me a further $300 to correct that additional larceny.
Ok, so it sounds like these guys are doing a pile of false advertising
on both the construction of their equipment, and their warranty claims.
File a complaint with the Federal Trade Commission, using the form at
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
Upon filing, your complaint should get a case number or some such.
After you've filed your complaint, call up Village Marine Tech, describe
the complaint you've filed, state that you've filed a complaint (citing
the case number you received), and ask for your $650 back (in that
order). You may find yourself quite surprised at just how cooperative
they suddenly decide to be.
Cheers,
Kris
-- Kris Coward http://unripe.melon.org/ GPG Fingerprint: 2BF3 957D 310A FEEC 4733 830E 21A4 05C7 1FEB 12B3 ___________________________________________________________________________ || The Live-Aboard List : send a "subscribe" or "unsubscribe" request || || in body of message to: ||
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