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From: Norm of Bandersnatch (no email)
Date: Wed Jul 25 2007 - 10:32:49 EDT
I completely agree.
My Village Marine Tech RO watermaker had a "Lifetime Guarantee" on the
titanium high pressure pump. Some idiot at the company used a brass plug
to close an unused high pressure port in the pump head. This, in time,
destroyed the 316 check valve parts in the pump head. Upon returning the
pump head to Village Marine Tech they sent me a new (looked rebuilt to me)
pumphead but then charged my Schwab Visa account $350. I complained to
Schwab and sent a letter explaining the situation and they removed the $350
charge, but later allowed it. I called Schwab several times but the
account reps declined to return my calls.
I call it conspiracy to commit larceny.
Later I also discovered, when they began to leak, that the "316 stainless
fittings" used in the high pressure seawater circuit were actually nickle
plated brass. It cost me a further $300 to correct that additional larceny.
Norm
S/V Bandersnatch
Lying Gloucester Mass
there should be engineering quality laws against
> 'designed in' failure where the type of construction and materials could
> reasonably prevent this kind of thing. This kind of thing just seems
> criminal (an elaborate type of robbery) to me.
>
>
>
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