Next message: Ron Rogers: "Re: lv-ab: Foam Online - unbelievable"
Just a note to warn all on the list to do business with Foam Online at your
peril. They are, without a doubt, the absolute worst business I've ever
dealt with for customer service, unparalleled for awfulness. While I'm
pretty easy to get along with, this experience was just so jaw-droppingly
"over the top" I just felt I had to share it with the lists. It went beyond
apathetic, way past rude, and into the region of vulgar.
After ordering almost $300 worth of hi-density foam for new v-berth
cushions, I sent an email asking if I would receive a tracking number, and
received a prompt email telling me I would. I wanted to be sure someone
would be home to receive the order, I'd just as soon it not sit in my
driveway unattended for a day or two while I'm off sailing. I called again 2
weeks later, at the approximate shipping time, to see if the order had
shipped. I was told it had and I would receive a tracking number in a day or
so. I never did. So I called 4 days later to ask about a tracking number. I
gave the "customer service representative" my order number. After briefly
(and politely) explaining the situation, it went downhill fast.
A synopsis of the phone conversation: (Rustling papers) "The go***mn
number's not here in the file! There's a go***mn blank space where the
tracking number should be, what do you expect me to do about it? I'll walk
down to shipping and get the number! Call me back in 10 minutes! If you
don't call me back, then you won't get the go***mn number!" Then a hangup.
During this exchange, I had no chance to say a single word.
Absolutely unbelievable, and unexcusable.
Mark Mowery
Gazelle
Lake Huron
___________________________________________________________________________
|| The Live-Aboard List : send a "subscribe" or "unsubscribe" request ||
|| in body of message to: ||
