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From: Ron Force (no email)
Date: Wed Jul 05 2006 - 12:07:40 EDT
According to a recent news release:
"PC vendors have reduced hardware annual failure rates (AFRs) by
approximately 25 percent in the past two years, but there is still room for
improvement, according to a benchmark study by Gartner, Inc.
While the good news is that desktop PC and notebook PC hardware AFRs have
declined, the bad news is that notebook AFRs still range from 15 percent to
20 percent throughout the life of the system. Three years ago, notebook AFRs
averaged 20 percent in the first year, climbing to 28 percent in the third
year (see Table 1). Desktop AFRs have gone from 7 percent in year 1 and 15
percent in the fourth year of life to a current level of 5 percent in year 1
with an anticipated 12 percent in the fourth year.
"Users need to track their PC failure rates to spot problems and hold their
PC suppliers accountable," said Leslie Fiering, research vice president at
Gartner. "Once chief financial officers (CFOs) become aware of PC failure
rates, especially in enterprises that purchase thousands of PC each year,
there will be extra pressure placed on chief information officers (CIOs) to
spot problems and hold their PC supplier responsible. CFOs will want
assurances that the equipment they finance is not going to result in
downtime for their employees."
Gartner defines a hardware failure as any repair incident that requires a
hardware component to be replaced. The component can be as trivial as a
notebook latch or as significant as a motherboard. The general pattern is
for newly purchased systems to have an early shakeout period with high
failure rates that drop back to lower levels after 60 to 90 days."
My wife just had her second major failure of a Toshiba Satellite laptop in
18 months.
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Ron Force Moscow ID USA
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