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lv-ab: Help with a non-sailing computer problem for you guru's out there

From: steve weinstein (no email)
Date: Mon Nov 01 2004 - 16:33:33 EST

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    I realize this is way off the sailing topic but recently I saw a number of posts from some obviously very knowledgeable computer or IT types and I could use some help.

    Essentially I just recently downloaded the ZoneAlarm Pro software for it's firewall capabilities. I am definitely NOT computer literate. The download had screwed up my computer (made Internet Explorer disappear, screw up my email, etc.) so I did a system restore to a previous date and am back to my SP2 firewall.

    ZoneAlarm wants $3.00/minute to help me with reinstalling the program and tweaking it to run correctly on my computer. No such thing as a "one-free-call-for-installation-help". I'm so mad that a company puts out a product and then refuses to help you install it except through a tech-support profit center.

    Does anyone have any suggestions about other good firewall software which cares enough about it's customers to allow one free installation help call?

    Thanks,

    Steve Weinstein
    Hydro-Therapy
    1981 Cherubini Hunter 33
    Sailing out of Oyster Bay, N.Y.

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